This Shipping Policy applies to all deliveries made via Mokshaa within India.
1. Serviceable Locations
Mokshaa delivers only within India. Delivery availability depends on pin code and logistics partner coverage.
2. Shipping Methods
Mokshaa uses certified courier/logistics partners. Delivery types:
- Standard Delivery
- Express Delivery (if available)
- Seller-fulfilled deliveries (certain items)
Shipping speed depends on:
- Product type
- Seller location
- Customer location
- Courier availability
3. Delivery Timelines
Estimated delivery dates are shown at checkout. Actual delivery may vary due to:
- Weather conditions
- Transport delays
- High order volume
- Remote locations
Note:
Mokshaa is not liable for delays beyond its control.
4. Shipping Charges
Shipping fees may vary based on:
- Weight and dimensions
- Distance
- Order value
- Seller-specific rules
Note:
Charges will be displayed before checkout.
5. Order Tracking
After dispatch, customers will receive:
- Tracking ID
- Courier details
- Shipment status updates
6. Failed Delivery Attempts
Delivery may fail if:
- Address is incorrect
- Customer is unavailable
- Phone number is unreachable
Note:
After multiple failed attempts, the item may return to the seller. Refunds will be processed after return, excluding shipping fees (if applicable).
7. Damaged / Missing Products During Shipping
If a product arrives damaged or missing:
- Customer must report within 24–48 hours
- Photos or unboxing evidence may be required
- Mokshaa will coordinate with seller for resolution
8. Delivery Restrictions
Mokshaa does NOT ship:
- Outside India
- To restricted military or government zones (unless permitted)
- Items restricted by local laws
9. Contact Information
For any shipping-related queries:
Email:
mokshaanhc@gmail.com
Phone:
9502437171
Address:
Plot no:79, Sri Durga Estates, Bank colony road, Suchitra, 500067, India